Frequently Asked Questions
Product Info & Sizing
How do I know which size to choose?
We provide detailed size charts for every apparel item, including t-shirts, sweatshirts, hoodies, etc. We recommend measuring a favorite garment you already own and comparing it to our charts to ensure the perfect fit.
How should I care for my items?
To keep your apparel looking new, we recommend machine washing cold, inside-out, on a gentle cycle with mild detergent. Tumble dry low or hang-dry for the longest life. Avoid ironing directly on the printed design.
Digital Products
How do I receive my digital purchase?
Immediately after checkout, you will receive an email with a download link. You can also access your files at any time by logging into your account on our website and visiting the “Downloads” section.
What file formats are included?
Our digital products typically come in high-resolution formats (such as PDF, PNG, or JPG) depending on the specific item. Please check the individual product description for exact file details.
Can I get a refund on a digital product?
Due to the nature of digital content, all sales for digital downloads are final. However, if you experience any technical issues with your file, please contact us so we can resolve them for you.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, CashApp Pay, and Link.
We even offer buy now, pay later options like AfterPay, Klarna, Affirm, and PayPal’s Pay Later so you can have the product(s) now, and worry about paying it off later on.
Is my personal information secure?
Absolutely. Our website uses industry-standard SSL encryption to protect your data. We do not store your full credit card information on our servers; all payments are processed through secure, third-party gateways.
Orders & Purchases
Do I need an account to place an order?
No. You may place an order as a guest during checkout.
However, creating an account can make it easier to track orders and manage future purchases.
How do I place an order?
Placing an order is simple:
Browse the products on our website
Select your preferred size, color, or variation
Click Add to Cart
Proceed to checkout and complete your payment
Once your order is placed, you will receive an order confirmation email.
Can I cancel or change my order?
Because many of our products are made-to-order, orders can only be changed or canceled before production begins.
If you need to make a change, please contact us as soon as possible after placing your order.
Once an item enters production, we may not be able to cancel or modify the order.
I entered the wrong shipping address, what should I do?
Please contact us immediately if you notice an incorrect address.
If the order has not yet been processed or shipped, we may be able to update the address.
Once the item has shipped, we may not be able to change the delivery destination.
Production & Fulfillment
What kind of printing method do you use?
Most of our apparel is printed using Direct-to-Garment (DTG) technology. This allows for high-quality, vibrant designs that feel soft to the touch and hold up well through many washes.
Why does my order take a couple of days before shipping?
Most products sold on our website are printed on demand.
This means they are produced after your order is placed, rather than being pre-manufactured and stored in the warehouse.
Production typically takes 1–7 business days before shipping.
Shipping & Tracking
How long does shipping take?
Typical delivery estimates are:
United States:
2–5 business days after production
International orders:
7–21 business days after production
Please note that production time occurs before shipping.
How do I track my order?
Once your order ships, you will receive an email with tracking information.
Tracking updates may take 24–48 hours to appear in the carrier’s system.
What shipping carriers do you use?
Orders may be delivered using carriers such as:
• USPS
• UPS
• DHL
• regional carriers
The carrier used depends on the fulfillment partner and shipping destination.
Do you ship internationally?
Yes, international shipping is available to many countries.
Delivery times and customs fees may vary depending on your location.
Will I have to pay customs fees?
International orders may be subject to:
• customs duties
• import taxes
• local fees
These charges are determined by your country’s customs authorities and are the responsibility of the customer.
Why did I receive only part of my order?
If you ordered multiple items (e.g., a hoodie and a digital download, or two different types of apparel), they may arrive in separate packages or via separate delivery methods. Items printed on demand are sometimes fulfilled at different facilities/warehouses to ensure the fastest delivery.
Why was I charged for 2 separate shipping fees?
If you were charged 2 separate shipping fees, that means you had ordered 2 different products that were shipped from different warehouses of ours. This is why we strongly encourage you, depending on your selections, to shop with a minimum order amount of $50 to automatically have your shipping costs waived at the time that you order, to eliminate your shipping fees altogether.
Returns & Refunds
Do you accept returns?
Because many products are made-to-order, we generally cannot accept returns for:
• incorrect size selection
• change of mind
• ordering the wrong color or style
Please review our Size Guide before placing an order. Additionally, please see our Refund & Returns Policy for more info.
What if my item arrives damaged or defective?
If your item arrives:
• damaged
• misprinted
• defective
• incorrect product sent
Please contact us within 30 days of delivery and include photos of the issue.
We will gladly arrange a replacement or refund if the issue is verified.
Do I need to return the item if it's damaged?
In many cases, damaged items do not need to be returned.
Instead, we may request photos so we can verify the issue and arrange a replacement.
How long does refunds take?
Approved refunds are issued to the original payment method.
Refund processing typically takes 5–10 business days, depending on your bank or payment provider.